Is there a way to sort Knowledge Articles in a sub-topic?

[User485076]

Hi, 

We have a sub-topic that stores all knowledge articles on employee center for the latest release notes. Is there a way to sort these by created date automatically and any others that are created and added to the topic get pushed to the front? Users only have the option to sort by A-Z or Popular so that doesn't help us either.

Thanks

[Dan O Connor]

Hey @User485076 ,

So Topic pages have the useful feature of being able to use a page template. These templates are pages that can be used on Topics. 

The standard OOTB page contains the Topic Content widget, which provides the options for users to sort.

So to achieve what you are asking

- Create a new Topic Template so you have a new page (clone from existing if you wish)

- Clone Topic Content widget

- In your new widget, add additional sorting options (You'll be looking at things like sys_created in server script etc.)

You will then have the option for users to be able to sort by dates. 

Don't forget you also have the 'Featured' function on a topic, so would be an idea to always have the latest release notes set as the Featured article for that sub-topic so it always shows first 🙂 

[Rajesh Chopade1]

hi @User485076 

following link will help you:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0693422 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0715738 

Mark my answer helpful and correct if it helps you to resolve your issue.

Thank you

Rajesh.

[User485076]

Thank you both for the suggestions @Dan O Connor @Rajesh Chopade1 I appreciate the help.

I think the 'featured' function might work well here. After all, we're mainly interested in the latest article and I already have a script that automatically adds the KBA's to the connected content so I could just tweak that a bit to add the latest one to the 'featured'. Do you have an example of how this should look? I tried adding an article to be featured for that topic but don't see anything different in there.

Thank you!

[Dan O Connor · Accepted solution]

Sure, it pushes it to the top and adds a little Featured blue label to the card

Sometimes topic changes can take a minute to update, and sometimes the EC caches so sometimes you might need to log out and back in to check (or a neat trick is just impersonate another user if you are an admin, which refreshes cache)