For both knowledge articles and catalog items, can we create a restricted access panel in the article/form details to show who that article/request is available for even if its content is not available for users?
My client wants to let the users know that some forms/articles are restricted if they're not part of a particular group so users know who to contact to access the content.
Hi @quyentu
You will need to create a New User Criteria (user_criteria) record.
- In the Application navigator, Navigate to the Service Catalog->Catalog Definition->User Criteria
- Note : Same for KB
Visit the catalog item. you should see a related list for Available for. Click edit and add the newly created user criteria and submit.
This will allow only users from that group to see the catalog item.
Screenshots below,
For more details please find the below links:
1. http://wiki.servicenow.com/index.php?title=User_Criteria#gsc.tab=0
2. Create a user criteria record
3. Need to hide the Order this Item for a group.
4. Knowledge user criteria - same department as author
5. Hide a Catalog Item for end user
This will definitely helps you to resolved your issue. Let me know in case you need to understand the flow or you can DM on LinkedIn.
If this solution resolves your query, kindly mark it as the accepted solution and give it a thumbs up.
Best Regards,
Krushna Birla
