Knowledge Search page error

Daniel Arit
Tera Expert

Hi all,

 

I really need your support regarding an received error on the Knowledge Search page.

 

1. Using Knowledge Homepage Search Widget for knowledge search, the search page results is loading, and after 2 seconds the following error appears as in picture (this part is automatically added at the end of the link: "sysparm_use_polaris=false"). I want to mention that initially the page has working properlly.

DanielArit_0-1708685051159.png

 

2. Another issue is that on the general portal search the results page is populating correctly (case+KA), the requests can be opened directlly from there but we can't access the articles from that search page results.

DanielArit_1-1708685377528.png

 

Please let me know if you have any recommandation on how can I fix this.

 

Thank you in advance,

Daniel

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