Make additional comments read only on sp portal

[dev46]

Hi

How to make 'additiinal comments' read only on service portal based on state of ticket

[SanjivMeher]

You can add ACL for the same, which should apply to the Service Portal, to allow write to comments only at certain state.

[Sandeep Rajput]

@dev46 You can create a write ACL on Additional comment field on your table and check the state using the condition builder. Script will set the answer variable to false and field would become non editable for the user.