Manager Hub View as not allowing attachments to be viewed

rcard11
Tera Guru

Hi all!  We are currently using Manager Hub mainly for the ability for managers to search and view knowledge as one of their direct reports.  We've run into an issue where if there is an attachment on an article, the manager is unable to download/view the attachment if they are viewing the article as a direct report.

 

We have had a ticket open with HI without a resolution.  Hoping someone else may have experience this and fixed or has any ideas.  I imagine it has something to do with the ACL's on the sys_attachment table, but the debugger is not showing anything preventing access.  So a little stumped!

5 REPLIES 5

Sancho Pinto
ServiceNow Employee
ServiceNow Employee

Noted - we'll follow up with the support team.