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Mobile Taxonomy: Connected Content of Child Topics

Christof Brockh
Tera Contributor

Hi,

 

My customer has two taxonomies. One used in the now mobile app and one used in employee center.

The mobile taxonomy is a clone of the ec taxonomy and was not changed yet.

 

On desktop the parent topics show the connected content of their child topics.

In the now mobile app however, this is not the case.

A mobile user has to open the topic, which actually holds the content to see the requests and articles.

 

Does anybody know how to change the behavior on the now mobile app to be the same as in the portal?

Is it configurable at all? Where would I configure this?

 

Thank you in advance

Christof

2 ACCEPTED SOLUTIONS

Nishant12
ServiceNow Employee
ServiceNow Employee

Hi @Christof Brockh , 

This was intentional behaviour from the product. 
Portal rolls up content from child topics whereas on mobile the content doesn't roll up to parent topic. 

If you need to change this behaviour, you need to set a system property (name : sn_ex_sp.u_allow.rollup.mesp )to true 

 

thanks,
Nishant K 

 

View solution in original post

Nishant12
ServiceNow Employee
ServiceNow Employee

This property has been shipped in version 30.0.2 of the employee center. So if you are in the previous version this property might not be available and adding the property manually also will not work as the code associated with the property will not exist. Please upgrade to 30.0.2.

View solution in original post

6 REPLIES 6

Thank you for this piece of information.

I wouldn't have looked into the release notes of employee center just for this.

 

Version is 29.

I told the platform owner, we have to upgrade first.

I am sure it will be working as intended after upgrading.

Hi Nishant,

after updating Employee Center to Version 31, I was able to activate the topic content roll up in the mobile app.

Thanx for you help.