Does SN have a "nudge" feature - NOT tied to workflow - that can be configured to notify users?
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-17-2024 01:24 PM
I found this article from 10.22 that talks about a Nudge function designed to remind people of new events, articles, etc; and it's NOT tied to a workflow.
https://www.servicenow.com/blogs/2022/upping-employee-productivity-nudge-engine.html
Was this ever developed and released in 2023 per the blog/article?
As an alternative, is anyone using Push notifications in this way? Maybe tying it to the publication of a knowledge article in the News Center, or Manager's hub? If so, are you able to get metrics for it?
Thank you in advance.
0 REPLIES 0