need to disable comment / activity box in esc when RITM gets closed / completed

[NAYEEMURR]

Hi,

I need help.

need to disable comment / activity box in esc when RITM gets closed / completed.

cant post screenshot. sorry.

[Shruti · Accepted solution]

Hi

Navigate to Standard ticket -> Standard ticket configuration

Open request item configuration

Go to the related list "Activity"

Update the visible condition to hide the activity tab for closed items

[Ankur Bawiskar]

@NAYEEMURR 

you want the entire tab to be hidden or only the comments box to be reaodnly?

[NAYEEMURR]

Thanks, it works for Closed RITM

if I want to do it for SC_REQUEST (closed req's) ? then which table I can use?

[Ankur Bawiskar]

@NAYEEMURR 

if you are talking about this Comments box then you can ensure there is a field level WRITE ACL on Comments fields which allows edit only when State is not Closed/Completed

if user fails the field level WRITE ACL then that box is gone

ACL to be reviewed -> see here that property is being used

Also ensure "glide.sc.allow_comment_on_closed_ritm" is marked as False

If my response helped please mark it correct and close the thread so that it benefits future readers.