New Column/Field (SLA) in My Requests - Employee Center

[Adrian52]

Hello!

I would like to add new column in My requests in Employee Center. 

Acceptance criteria are :

- to see Breach Time from task SLA in My Requests and

- to see Duration from related SLA Definition.

It should be on My requests view or directly in specific Request. 

Is it achievable? 

[Mark Manders]

It shows fields from the record, so you need to ensure you have the data from the task_sla records set on your requested items to show it on the portal. That can be done by utilizing existing fields or create new ones and fill the information from the task_sla record. 
Do realize that you are showing the same information twice. If you show the duration and the breach time, you are in fact showing the same thing, just from a different perspective.

Also: you will always show the field on the portal. That you just fill it for certain requests, is something else, but realize that users will find it strange that it's not shown on all requests.

[Adrian52]

ok, i already created required fields and both are hidden in the form. How to show them in the portal? 

[Mark Manders]

You need to update your widget to show the fields.

[Adrian52]

I'll be grateful for some more hints how to