New parent topic not showing in mega menu

[Sarah Deady]

I created a new employee taxonomy (rather than cloning the OOB one), and then created 3 parent topics of IT, HR, and Marketing under it, then created all the associated child topics of those and associated relevant content to all of the child topics, and everything was showing as expected.

Client has decided they want a single overall parent topic that IT, HR, and Marketing will become child topics of, instead of having them as the 3 parent topics. So I create the new overall parent topic, add it to my employee taxonomy, and then add it into the parent topic field on IT, HR, and Marketing topics so that they are now children of this new parent.

The problem is that the new overall parent topic doesn't display in the mega menu, and the 3 now children topics still do. The configuration is exactly the same as when there were 3 parent topics except there's just 1 instead of 3, so in theory I should be seeing the 1 overall parent topic in the mega menu and then IT, HR, and Marketing when I click the mega menu. What am I missing? Will it not display the parent topic if there's only 1? Or did I do something else wrong?

[Sharad S]

Hi Sarah,

Can you please make sure parent-child relationship is correct and also make sure there is at least one connected content link to topics. If you have already taken care of parent-child relations plus connected content and still don't see reflection then would suggest creating new taxonomy and linking the new taxonomy to the EC portal.  

Please mark as correct answer or helpful if the provided response resolves your query!

[Jesse_H]

There's also a weird cache issue I notice when making changes to the mega menu. Try impersonating someone and see if it shows up or open a new private tab and check.

[Sarah Deady]

I didn't think about trying impersonation/private tab, but I had tried clearing the cache in SNow, which didn't work. However, happy to report that being patient and waiting overnight and then checking again did work.

I assume it's similar to when you associate content to a topic and it lets you know an event is running to associate it all; there was just no notification telling me moving all the content under the new parent topic would take some time (although I probably should've figured that).

[Sagar15]

Hi Sarah, I had a similar issue, and pretty much similar observation as I could not see my changes on the taxonomy structure didn't appear on the EC Portal as expected (Logged Out), but it came up when I checked on the following Monday (Log In), which means I did re-login. So, the response from Avinash in the following response trail makes sense that "Topic names are cached and you need to logout and login again to reflect the newly created / edited Topic", which is also supported by the response from Kelly as "You can shortcut this sometimes by impersonating another user to recache". I just tried the later approach by impersonating as my work colleague, and it showed all child topics as expected. Thanks for posting the query and thanks to Avinash and Kelly for answers fixing the problem.