Hello @srin12323
Greetings!
try setting glide.knowman.show_user_feedback to "never" if you want end user to never comment.
if you set system property "glide.knowman.show_user_feedback.roles" as admin then only admins can see the comments on portal. (end user can submit the comments)
if you want it for specific articles, then use the OOB field "Disable Commenting" on the kb_article which should also hide the comments.
if you want to remove the comment option from widget, you will have to clone and create the custom widget.
then refer below thread:
https://www.servicenow.com/community/now-platform-forum/hide-user-comments-on-kb-articles/m-p/111659...
If my response helped please mark it correct and helpful.
Kind Regards,
Ravi Chandra.
