Hello @AG - LearnNGrow, @Ankur Bawiskar, @Sandeep Rajput, @Zach Koch, @Dnyaneshwaree, @Kieran Anson, @Abhishek Thakur , @Mark Manders ,
Requirement - Remove action drop down button in 'Standard Ticket Header' widget.
Configuration -
1. We have cloned the OOTB ''Standard Ticket Header' widget. Also, created a new one and in that widget we have removed action drop down button functionality.
2. On the standard ticket page we have added the below widget as per the mentioned sequence.
1. New widget - standard Ticket Header
2. OOTB widget - Standard Ticket tab
We have not made any changes for the 'Standard Ticket tab' widget. We have got below errors while moving this change related update set to the next instance. This error is visible when we open any RITM OR Incident record in my ticket section. We have checked standard ticket configuration but nothing configured. We tried using both ootb widget placed in the standard ticket page but that time we got the same errors.
Any help resolving this error issue would be greatly appreciated.
Thank You!
Hi @riddhi wasurkar ,
When you tell Actions drop down, does it mean the one which has ReOpen, Resolve and Close options.
The Widget actually calls this function from the IncidentUtilsSNC() script include, which has the associated functions.
If you do not want it, you can override in the IncidentUtils(),
under Custom changes,
/***************Custom changes****************/
canReopenIncident: function (current) {
return false;
},
When canReopen, canCloseIncident, canResolveIncident returns false,
automatically the Actions button is not visible.
If the above information helps you, Kindly mark it as Helpful and Accept the solution.
Regards,
Najmuddin.
Hi @Najmuddin Mohd ,
Thank for the response!
1. I have cloned the 'Standard Ticket Header' widget and made the below change for the action drop down button. In that html part i just hide the action drop down button, apart from everything in code is the same.
2. When I migrated this change from DEV to TEST instance and while testing on the ESC portal in 'My Tickets' section when I opened any RITM / Incident record that time I got the 3 errors and the 'Standard Ticket Tab' widget was missing. for this widget i have not made any changes, used OOTB..
Any help resolving this error issue would be greatly appreciated.
Thank You!
Hi @riddhi wasurkar ,
Go to the Update set in the Test Environment.
Then, you have a button, Back Out
It will roll back the update set.
Hope this helps you.
Regards,
Najmuddin.
