On the Portal I need to display the "Report an Issue" record producer when nothing matches the searc
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08-28-2023 08:16 AM
When searching the esc portal I'm looking for a solution to add a rule that if nothing is found in the metadata or AI that it shows the “Report an Issue” for a result.
We've received feedback that often when a end-user performs a portal search and they get nothing in their results is a bad experience.
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08-29-2023 01:34 PM
I would be interested in learning this as well.
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08-31-2023 09:06 AM
We have heard this feedback as well from users. Has anyone found a solution to this?
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08-31-2023 12:02 PM
The easiest way to do this without any customisation to the widget would be to create a 'Result improvement rule' on the Search profile record and have it display the record producer always show. The other thing you can do is setup a report for the 'sys_search_event' table to monitor searches that don't return any results. From there you can build 'Result improvement rules' to better the experience.
If you do a customistion to the widget, it's will most likely break in the Vancouver release, as I know there has been updates to AI search that will require the code in that widget to change.
