Only admin can see the results

[Talya]

Hi All,

When end user search for a particular catalog item with keyword in search option of employee center , the results doesn't show the catalog item.

If the same end user navigates under topic and sub topics - the catalog item is displayed there.

So end user has to go to topic and subtopic to find the item and request , which is very painful.

If the admin searches for the same item with keyword in search field, then the item is displayed under search results for admin.

For catalog item:

visible elsewhere is checked

Available for is Desktop and Classic Mobile

Is there any other configuration for non-admin users ,that we need to take care of , to be able to search these catalog items from employee center ?

Kindly suggest,

Thanks,

[Sebastian L]

Hi, 

What is the catalog set on the item? Since the search often is based on catalogs you need to put that in, even though you run topics 🙂 

[Talya]

Hi @Sebastian L ,

Catalog is set as Service Catalog. The Catalog items are displayed under assigned topics/subtopics for end user in employee center.

Issue is with search results when end user search with keyword in employee center.

Thanks,

[Sebastian L]

Ah great, do you have AI Search? 

[Talya]

Yes, AI search and enabled and configured.

Is there any AI search configuration where it provides role based search capability? 

I'm asking this as the search is working for admin but not working for non-admin users.

Thanks,