Open an incident on Employee Center Portal

Julian Piovesa1 · ‎06-22-2023

Hello everyone, hope you're doing fine!

I need to modify or create a widget to open incidents on the Employee Center Portal.
But not every user, just those who have been added to the watch list.

So, in resume, If you have been added to the watch list, you can open (read) that incident on the Employee Center Portal.

Thanks.

Dan O Connor · ‎06-27-2023

Hey @Julian Piovesa1 this shouldn't require any new or customised widget. You can use the My Requests filter to add some conditions.

Here is a quick example

So you can amend the filters for the My Requests page, which controls what data is returned to the My Requests widget, and how it is shown.

You should be able to just add the condition for watchlist and include that short bit of code. It is basically saying if the logged in user is part of the watchlist.

As a totally seperate idea, you could use a Simple List widget, and configure it with the same wishlist condition. So you could have a totally seperate widget showing just a collection of Incidents where the user is on the watchlist.

View solution in original post

Dan O Connor · ‎07-12-2023

Very welcome 🙂