Planned maintainence widget - Business service status view for next 5 days from today

neenashankar
Tera Expert

Hi all,

 

I have a requirement where I need to have business service status for 5 days from today.  Can some please assist me on how can I achieve this. As of now its showing 5 days in the past from today as shown in the screenshot below. I am very new to ServiceNow world. Appreciate your help and thank in advance.

 

neenashankar_0-1712577314273.png

 

1 ACCEPTED SOLUTION

Dan O Connor
ServiceNow Employee
ServiceNow Employee

@neenashankar There is a planned maintenace widget provided OOTB

 

DanOConnor_0-1712750607537.png

The planned maintenance widget retrieves 'Planned Outages' from the cmdb_ci_outages table and shows them here, so users know what planned maintenance is coming in the next 5 days.

 

The widget you have shown is the Status History widget. This shows a five day history for Services.

 

I would suggest you simply just use the Planned Maintenance widget. I don't see the value of amending the Status History widget, and the planned maintenance widget is more meaningful in the sense it shows upcoming disruptions, which users will be most interested in seeing promptly. 

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3 REPLIES 3

Dan O Connor
ServiceNow Employee
ServiceNow Employee

@neenashankar There is a planned maintenace widget provided OOTB

 

DanOConnor_0-1712750607537.png

The planned maintenance widget retrieves 'Planned Outages' from the cmdb_ci_outages table and shows them here, so users know what planned maintenance is coming in the next 5 days.

 

The widget you have shown is the Status History widget. This shows a five day history for Services.

 

I would suggest you simply just use the Planned Maintenance widget. I don't see the value of amending the Status History widget, and the planned maintenance widget is more meaningful in the sense it shows upcoming disruptions, which users will be most interested in seeing promptly. 

Thank you Dan for you suggestion. This helps.

No problem, best of luck 🙂