Portal Browse Taxonomy widget not showing up

MisterSimon
Tera Expert

Im trying to implement the Portal Browse Taxonomy Widget in my Personal Developer Instance.
Ive followed the tutorials on here: https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-se... 

 

But no matter what i do the widget doesn't exist. I have installed the plugin and restarted the Instances multipel times. But the Widget just doesn't exist.

Any Idea why this is happening?

Im currently on Vancouver release

1 ACCEPTED SOLUTION

Ive found the Issue 
the Version of the PDI was outdated and i could only install v3.1.1 of the UI Component plugin.

The Version i needed was 3.3.1.
I was able to install it after updating my Instance.

View solution in original post

2 REPLIES 2

Susan Britt
Mega Sage
Mega Sage

Hi @MisterSimon - To confirm, if you go to Service Portal > Widgets, you do not see "Portal Browse Taxonomy" (portal_browse_taxonomy) Widget..?  Do you see any widgets from the "UI Components for Customer Portals" package?

SusanBritt_0-1714049829374.png

If not, I would suggest trying to Repair the UI Components for Customer Portals plugin.

 

Ive found the Issue 
the Version of the PDI was outdated and i could only install v3.1.1 of the UI Component plugin.

The Version i needed was 3.3.1.
I was able to install it after updating my Instance.