Hello all,
I have a requirement to handle Power BI requests in ServiceNow.
The process should:
Track the lifecycle of a Power BI report from Requirement Finalization → Development → Testing → Deployment (publishing).
Capture and maintain efforts (man-hours) and costing, which should be reviewed and approved by the Requested For user.
Provide a way to manage scope changes during development (e.g., additional effort approval or re-baselining).
Has anyone implemented a similar use case? What’s the best way to:
Track scope/effort changes with approvals
Keep an audit trail of changes
Report on total planned vs. actual efforts
Any guidance, design patterns, or best practices would be very helpful.
Thanks in advance!
