Hello, currently setting up the Employee Portal (migration from /SP), I tried having the same search sources that I had on the SP portal to the new one and everything seems to work except searching for Knowledge articles (Unless they are attached to a topic).
Is anyone else having this problem? The setup is the same as I had in the previous portal with multiple knowledge bases which worked fine. Could this be related to AI search that needs to be activated?
It's strange that it only works if the KB is attached to a topic.
Example screenshot of my PDI (AI search inactive)
Out-of-the-box we do limit search to content tagged to a topic i.e integrated with the curated experiences feature. To remove this filter here's what you need to do.
If you're using Zing search - got to Search Sources > Catalogs and modify as shown below - you'll have to repeat the steps for knowledge:
If you're using AI Search - remove the following condition from the Articles and Catalogs Search Sources:
Out-of-the-box we do limit search to content tagged to a topic i.e integrated with the curated experiences feature. To remove this filter here's what you need to do.
If you're using Zing search - got to Search Sources > Catalogs and modify as shown below - you'll have to repeat the steps for knowledge:
If you're using AI Search - remove the following condition from the Articles and Catalogs Search Sources:
Perfect thank you! However, in our portal, there is always a search box which already displays results before actually hitting the search button:
Somehow, this is missing in my PDI in Employee Center. Do I have to activate this somewhere?
Thanks
