Provide Search Feedback button
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07-24-2024 05:10 AM
The employee portal (ITSM Pro, Employee Service Center) has a button labeled "Provide Search Feedback" on search results page. This button, when clicked, displays a text-box for users to submit comments. Where do these comments land? I'm not able to find where these submissions are going.
Any advice is appreciated. Thanks!
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07-24-2024 05:27 AM
Check the metric results (asmt_metric_result)
Please mark any helpful or correct solutions as such. That helps others find their solutions.
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07-24-2024 05:40 AM
Thanks for the prompt reply.
Unfortunately, while there are many entries in Metric Results, none of them relate to the 'Provide Search Feedback' functionality (I've submitted several tests and none of them are in that table). There doesn't seem to be any entries related to that particular button.