Enable "Provide Feedback" option on the custom portal.

[Advaitk]

Hello everyone,

We are looking to implement the Out-of-the-Box (OOB) 'Provide Feedback' functionality on our custom portal. This feature is currently active on the Employee Service Center (ESC) portal, and we would like to enable the same capability for our custom portal.

Could you please advise on the steps required to enable this? I have attached a screenshot for reference.

Thanks in advance for your help!

[Shashank_Jain]

@Ankur Bawiskar , Can you please help on this?

[Ankur Bawiskar]

@Advaitk 

the feedback feature on ESC is available on pro version

you can check this

How to add Feedback widget in customized service portal in ServiceNow? 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Advaitk]

Hi Ankur,

Thank you for the link. We have already reviewed it and successfully enabled the feature on the ESC portal. However, we are specifically looking for instructions on how to enable this for a custom portal, as the documentation provided doesn't seem to cover that scenario. Could you point us toward the steps for custom portals?

[Ankur Bawiskar]

@Advaitk 

did you check links within the link I shared?

Solved: HI Service Portal (HI Help and Feedback) Floating ... - ServiceNow Community

https://www.servicenow.com/community/hrsd-blog/listening-posts-voluntary-feedback/ba-p/2279378

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏