Published Knowledge Article view is different than unpublished KA

[Sheri Mellville]

Hello,

Lately when I work in an unpublished KA and publish it, the published version looks different than the unpublished version.  IE: Some links in the published version are not underlined or a certain font color however the unpublished KA shows the underlines and proper font color.  The alignment can be off as well. Very frustrating to publish a KA only to unpublished the KA to fix the items not seen in the unpublished KA. Any suggestions? Thank you

[Maik Skoddow]

Hi @Sheri Mellville 

please provide screenshots. And do not cut too much, as the context is important.

Maik

[Sheri Mellville]

Bullet 3 is showing underlined prior publish/approving:

After approval, pulling the knowledge article up in our HR Portal. 3rd bullet content not underlined.