Any tips on where to start searching/debug where it comes to Quick Links configured not showing up?
On my PDI when I add Quick Links (Employee Center > Quick Links), they immediately appear on the Employee Center portal. Though doing exactly the same, they don't appear on my company dev instance. And yes, there's a Quick Link widget instance on the page 🙂
Oke found it. Started a sys_id search why some Quick Links are shown on PDI though not company instance. Found the sys_id in the Quick Link widget instance under "".
Added the sys_id of my new Quick Link on the company instance in the Quick Link widget instance: works.
Control right click only works if there are already Quick Links. If there are no Quick Links yet, this does not work since the widget is not visible then.
Kind regards, Mark 2020-2022 ServiceNow Community MVP 2020-2022 ServiceNow Developer MVP
You have to open the page designer and then edit the instance of that widget. You can then select the quick links to appear on the page/widget. I do question ServiceNow's design here though, as why would one take the time to connect a Quick Link to the content taxonomy via it's related list and then have to edit the widget instance? I can understand targeting specific instances, but what's the point of the topic's related list specifically for quick links. There needs to be an ability for the user to select the widget instance vs. a developer having to modify widget instance options.
