Raising a case from Employee Service Center

snehapatel
Tera Contributor

Hi,

 

We have requirement wherein the internal employees of an organization should be able raise a certain type of case (we have defined a new case type) for themselves and can see the work notes as when the case resolution progresses.

We understand that Employee Center should be used for internal employees and CSM portal for external employees.

Is enabling case creation for internal employees from Employee Center the right thing to do?

 

Thanks,

Sneha 

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