Redirect /SP to Employee Center

[Jon Collins2]

Hi Folks, 

We've adopted the Employee Portal as out default portal, both for HR and IT users; however, we still have some users manually going to the old /sp service portal page - likely via bookmark, and we'd like to redirect them to the Employee Portal.

Has anyone else accomplished this?

Thanks

[Loudigi · Accepted solution]

Hi Jon,

Yep, I had to redirect from 3 different portals to the new Employee Center. Basically, you'll add redirects from each portals theme via a JS include. @Mark Roethof did nice job of covering it here: https://community.servicenow.com/community?id=community_article&sys_id=9f1f869f1bf6f014aefc11751a4bcb69

Good luck!

[Jon Collins2]

@Loudigi, thanks!

@Mark Roethof, this is excellent, thank you!  

[shloke04]

@Jon Collins 

Agree to what @Loudigi  has mentioned.

Couple of other things which can be done are mentioned below:

1) Try changing the suffix of the old portal to something different.

2) Change the Homepage of your Old portal to 404 Page and make sure to remove the Main Menu as blank as shown below:

Hope the replies on this thread might help you to get to a solution.

Regards,

Shloke

[Mark Roethof]

Hi there,

At multiple customers I used the redirect method, which I wrote an article on (which Loudigi mentioned).

That redirect + Page Route Maps, works really nice. You don't have to change portal suffix, you don't have to change user bookmarks, you don't have to change links in Sharepoint/Intranet/etc..

Obviously it would be nice if al those links end up being corrected some time, though you are not depending on this anymore. Some customers would see it as show stopper if links in Intranet or something are not updated, though Intranet team not having resources etc.. Though no issue... just redirect 🙂

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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