Remove 'Revised by' from kb article widget

[Sharon Williams]

I want help with removing the 'Revised by' from the kb article widget that is displayed when a user clicks on a knowledge article in Employee Center.  Prior to installing Employee Center this was not showing in our Service Portal.  We made updates to the KB Article Page 2 widget (a copy of the OOB widget) to hide 'Revised by'.  Now that we are using Employee the 'Revised by' is showing back up.  It looks like another widget is being used in Employee Center that is different than the one that we used in our Service Portal.  See attachment for details.  How can I determine which widget is being uses on the page in the attachment.  So that I can update the widget to hide 'Revised by'?

Thanks...

[Jono Slade · Accepted solution]

I don't know specifically how to remove the Revised By content but you can find our which widget is being used by holding down the control key and left clicking on the article in the portal. A menu will appear and tell your the widget name and give you several options including opening the widget editor. It should looks similar to the attached screenshot.

[Jono Slade · Accepted solution]

I don't know specifically how to remove the Revised By content but you can find our which widget is being used by holding down the control key and left clicking on the article in the portal. A menu will appear and tell your the widget name and give you several options including opening the widget editor. It should looks similar to the attached screenshot.

[Nia McCash · Accepted solution]

HI Sharon,

The page ID in your screenshot is kb_article so that would be the page you look for when you go to Service Portal > Pages in your navigation menu. BUT, check the Page Route Maps to see if that ID is actually being redirected to a different page. In my instance I see it's being redirected to esc_kb_article_view page.

[Radek]

remove 'Revised by' by configuring the Instance Options - Knowledge Article Content by adding CSS

.author {
display: none;
}

There is no need to clone and modify OOB widget. Although, if you use versioning there will be some name still included in the version options