- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-03-2024 06:58 AM - edited 06-03-2024 07:08 AM
Hi Everyone , I'd like to disable the tooltip that pops up when you hover over the "Type your message here..." box to post a comment to a ticket in the Activity Stream of EC Pro. **See attached screenshot for example**
I found this link https://www.servicenow.com/community/employee-center-articles/removing-the-top-left-logo-tooltip-on-... which seems like it is in the right direction because the change would remain even after an update (which is important) but I'm not well versed on all the available widgets. Would this solution be applicable for when I do find the appropriate widget?
Am I missing anything? Is there a simpler more straightforward solution?
Thank you.
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-04-2024 08:53 AM
With some external help I was able to get a solution to this issue.
In order to avoid editing the widget directly so that the change wouldn't persist after updates we edited the EC Pro Theme with the following CSS code which applies "Globally":
[sn-atf-area="Standard Ticket Conversations"] .ticket_conversation .tooltip{
display:none !important;
}
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-04-2024 08:53 AM
With some external help I was able to get a solution to this issue.
In order to avoid editing the widget directly so that the change wouldn't persist after updates we edited the EC Pro Theme with the following CSS code which applies "Globally":
[sn-atf-area="Standard Ticket Conversations"] .ticket_conversation .tooltip{
display:none !important;
}
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-20-2024 10:48 PM
@BrunoAguiar428 Can you please let me know the logic that for that code as in
[sn-atf-area="Standard Ticket Conversations"] -- Widget Name
where did you get the parameters .ticket_conversation & .tooltip?
[sn-atf-area="Standard Ticket Conversations"] .ticket_conversation .tooltip{ display:none !important; }
Johnny
Please mark this response as correct or helpful if it assisted you with your question.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-21-2024 07:04 AM
Those are the selectors for elements/class in our EC Pro Theme.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-21-2024 09:25 PM
Can you please share the screenshot?
Johnny
Please mark this response as correct or helpful if it assisted you with your question.