Remove Tooltip from Activity Stream EC Pro

BrunoAguiar428
Tera Expert

Hi Everyone , I'd like to disable the tooltip that pops up when you hover over the "Type your message here..." box to post a comment to a ticket in the Activity Stream of EC Pro. **See attached screenshot for example**

tooltip block.png

 

I found this link https://www.servicenow.com/community/employee-center-articles/removing-the-top-left-logo-tooltip-on-... which seems like it is in the right direction because the change would remain even after an update (which is important) but I'm not well versed on all the available widgets. Would this solution be applicable for when I do find the appropriate widget? 

 

Am I missing anything? Is there a simpler more straightforward solution?

Thank you.

1 ACCEPTED SOLUTION

BrunoAguiar428
Tera Expert

With some external help I was able to get a solution to this issue.

 

In order to avoid editing the widget directly so that the change wouldn't persist after updates we edited the EC Pro Theme with the following CSS code which applies "Globally":

[sn-atf-area="Standard Ticket Conversations"] .ticket_conversation .tooltip{
	display:none !important;
}

 

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5 REPLIES 5

BrunoAguiar428
Tera Expert

With some external help I was able to get a solution to this issue.

 

In order to avoid editing the widget directly so that the change wouldn't persist after updates we edited the EC Pro Theme with the following CSS code which applies "Globally":

[sn-atf-area="Standard Ticket Conversations"] .ticket_conversation .tooltip{
	display:none !important;
}

 

@BrunoAguiar428 Can you please let me know the logic that for that code as in 

[sn-atf-area="Standard Ticket Conversations"] -- Widget Name

where did you get the parameters .ticket_conversation & .tooltip?

[sn-atf-area="Standard Ticket Conversations"] .ticket_conversation .tooltip{
	display:none !important;
}
Thanks
Johnny

Please mark this response as correct or helpful if it assisted you with your question.

BrunoAguiar428
Tera Expert

Those are the selectors for elements/class in our EC Pro Theme.

Can you please share the screenshot?

Thanks
Johnny

Please mark this response as correct or helpful if it assisted you with your question.