How to disable the "POST" button on the Activity stream of RITM tickets via Portal?

[Irene M]

Hi everyone,

So we recently combined RITM tickets from a different ticketing system to Servicenow via Integration Hub. These RITM tickets are now visible via Employee Center portal. Now, we want to disable the "POST" button on the activity stream of the RITM tickets. Can someone please teach me how to do that?

[Maik Skoddow · Accepted solution]

Neither it's really clear whether that field corresponds to the additional comments or the work notes nor you did specify for which user types it should not be possible. For all users in all situations? In all cases you have to identify the existing ACLs for either sc_req_item.additional_comments or sc_req_item.work_notes and perform the respective modifications

[Irene M]

Hi @Maik Skoddow Thank you so much Sir. I was able to fix this using ACL.