Remove Tooltip from Activity Stream EC Pro

BrunoAguiar428 · ‎06-03-2024

Hi Everyone , I'd like to disable the tooltip that pops up when you hover over the "Type your message here..." box to post a comment to a ticket in the Activity Stream of EC Pro. **See attached screenshot for example**

I found this link https://www.servicenow.com/community/employee-center-articles/removing-the-top-left-logo-tooltip-on-... which seems like it is in the right direction because the change would remain even after an update (which is important) but I'm not well versed on all the available widgets. Would this solution be applicable for when I do find the appropriate widget?

Am I missing anything? Is there a simpler more straightforward solution?

Thank you.

BrunoAguiar428 · ‎06-04-2024

With some external help I was able to get a solution to this issue.

In order to avoid editing the widget directly so that the change wouldn't persist after updates we edited the EC Pro Theme with the following CSS code which applies "Globally":

[sn-atf-area="Standard Ticket Conversations"] .ticket_conversation .tooltip{
	display:none !important;
}

View solution in original post

newhand · ‎08-21-2024

@JohnnySnow

Please mark my answer as correct and helpful based on Impact.