Request to Experience ServiceNow OTTO in the New Australia Release

anshu_mohanty13
Mega Contributor

3 weeks ago

Hi All,

 

I recently went through the latest updates and documentation related to ServiceNow OTTO introduced during Knowledge 2026, and I found the platform capabilities extremely interesting from both an end-user and implementation perspective.

 

Based on my understanding, ServiceNow OTTO brings together Now Assist, Moveworks, and AI Experience into a unified enterprise AI layer capable of handling requests end-to-end across multiple departments and systems.

Some of the major capabilities include:

  • Conversational AI for natural language request handling

  • Enterprise-wide intelligent search

  • AI-powered multilingual voice agents

  • AI Data Explorer for natural language data insights

  • Cross-platform workflow execution with governance and auditability

The concept of eliminating app-switching and enabling AI-driven execution across IT, HR, Finance, and Customer Service workflows appears to be a significant advancement for the ServiceNow platform.

 

I wanted to check if anyone has already implemented, configured, or explored OTTO capabilities on a ServiceNow instance. If so, I would appreciate the opportunity to gain some hands-on experience, understand the setup approach, associated plugins/components, and observe the end-user experience in a live or demo environment.

Please let me know if someone can help with:

  • Existing OTTO implementation/demo instance access

  • Knowledge transfer or walkthrough session

  • Plugin/setup guidance

  • Integration or configuration prerequisites

Looking forward to learning more about this new capability.

 

Documents/Videos followed for these details:

1.Moveworks overview • Australia Employee Service Management • Docs | ServiceNow

2.ServiceNow Exchange: Employee Experience Academy - Moveworks in Employee Center

 

Thanks,
Anshuman Mohanty

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2 REPLIES 2

rauhut
Tera Expert

3 weeks ago

@anshu_mohanty13 Thanks for your post. I'm looking for the same as well. 

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Anshuman Mohant
Tera Contributor
In response to rauhut

3 weeks ago

@rauhut if you come across any deeper case studies, real-world implementations, or hands-on experiences with OTTO, please do share them here with the community. 

0 Helpfuls