Resolution

[ab_frostbite]

We have noticed that when I closed the SCTASK (SCTASKxxxx), the corresponding RITM (RITM0xxxx) did not close as expected.

[Rohit Singh]

Hi @ab_frostbite ,

Check the flow from where SC task is created. Does it have a logic to make RITM closed complete once sc task is closed? If not then add that logic in your flow.

If there is logic in place then troubleshoot the logic .

If my response helped, then please accept the solution and hit a thumbs up.

Regards,

Rohit

[Shivalika]

Hello @ab_frostbite 

RITM doesn't closes immediately. And it will depend on the flow of workflow which you have configured. Usually people set it 10 days for the RITM to close. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[AndersBGS]

Hi @ab_frostbite ,

What is expected? What is constructed in the workflow?