How to configure Activity tab on standard ticket configuration ESC

[Siris]

I want to configure standard ticket form on ESC, my requirement is to add resolution information to the activity tab.  Is it possible OOB or customization required??

[HarishKumar6668]

Hi @Siris,

To display resolution information in the activity stream, customization is required, as this is not available out-of-the-box.

You may find the following article helpful for your use case:
How to view the Resolution Notes in Service Portal Incident 

If you find this helpful, please consider marking it as Helpful or Accepting it as the Solution.

Regards,
Harish

[Ankur Bawiskar]

@Siris 

you only want to show field data then why not use the Info field and show that field for INC or any other table?

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[Tanushree Maiti]

Hi @Siris 

Resolution fields aren’t exposed to end users, as they are intended for ITIL-related insights and reporting purposes.

Refer: Make Resolution notes visible in the activity feed on the Employee Center 

Step by step instruction is given here: Add Resolution Information tab in the ticket opened in employee center.