Resolution

[ab_frostbite]

We have noticed that when I closed the SCTASK (SCTASK00000), the corresponding RITM (RITM111111) did not close as expected.

[AshishKM]

Hi @ab_frostbite , 

Did you check the running workflow ( flow ) on RITM? Share the screen shot of workflow.

-Thanks,

AshishKM

[Ankur Bawiskar]

@ab_frostbite 

you are using workflow or flow for this?

To close the RITM once sc task is closed, you will require a custom after update business rule

Is it working fine for other RITMs belonging to other catalog items?

If my response helped please mark it correct and close the thread so that it benefits future readers.