Rich Content Editor Not Accepting Formatting or Tables

[KMeisch]

Recently updated the Content Publishing to 31.0.3 and Employee Center Pro to 30.0.4.

It was recognized that in the release notes of Content Publishing, the following line exists:
ServiceNow Store

• Fixed

  • When you copy-paste text to the Rich Content Editor from another source (for example, Microsoft Word), the RCE removes the formatting and inserts the text into the selected textbox.

So any content that had optimal formatting already, like a table for instance that would be inserted into Rich Content section, now reverts to just simple text... is this actually expected behavior, as it seems like a step backwards not forwards?

Image below for how we used to be able to just copy paste, and now how it pulls in just plain text 😞 

[Vicky Chou · Accepted solution]

Hello @KMeisch,

This is expected behaviour due to limitations with the underlying library, but we are planning to improve copy/paste with styled formatting in future releases. As for a workaround, if you have access to the html and css of the content you'd like to copy, you could turn on the Rich Content Editor checkbox at the bottom of the Content Publishing -> Properties page.

Then you can copy the html and css code into the editor with the edit code feature: https://docs.servicenow.com/bundle/washingtondc-employee-service-management/page/product/employee-ce...

Thanks,

Vicky

[Sumanth16]

Hi @KMeisch ,

Please refer to the below thread:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1444217

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda