Show Info Message when Resolved Incident ticket is opened in employee center from My request

[onsnajay]

I need to show Info message when user opens resolved ticket in employee center. 

I have attached screenshot of the same. Need help for how to show Info message in highlighted area.

[PratikshaKate]

Hi @onsnajay You can create a display business rule and in advanced section provide the code.

if (current.state == 6) { // I assumed here that the state 6 is resolved.
gs.addInfoMessage("This ticket is resolved. Please review it.");
}

Mark my answer helpful if it helped you 🙂

[onsnajay]

I had used display business rule, it worked on Native UI/standar ticket view but doesn't work for employee center.

[PratikshaKate]

@onsnajay In that case please find the link below :

Solved: Re: How to make a info message or alert for Native... - ServiceNow Community

Mark my answer helpful if it works 🙂

[SanjanaK]

Hey @onsnajay ,

You can try using Announcements as suggested by @PratikshaKate.

Also, just a suggestion - Try to hide your client details whenever you are posting questions or attaching any screenshots. 

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Hope the answer helps!

Happy Learning!