Show the variable information under "To Dos"

[Sruthi17]

Hi Experts,
We are using the employee center. Currently under "To dos" we show the approval requests.
For few users when they click on the item in to do, the view is like this, where they can see the ritm variable information

For few user the view is like below where they dont see the variable information

The user who has ITIL role are able to see the variable information
Now I want to show the RITM variable information everytime for every users irrespective of the itil role. I am not sure where this restriction is done? 
I believe it is OOB. 

Please help me solve this. 

[Janu sree]

Hi @Sruthi17 - I'm investigating on the same issue. Did you get any solution/inputs on this ?

[Sruthi17 · Accepted solution]

Hi guys, 

this was an ACL issue. RITM.variables ACL . When added/removed the roles from that ACL, worked as expected.