some users cannot see catalog categories on the service portal record producer

[Dolev Peretz]

Hello everyone,

I've created record producer for create incident in the esc , and I have users without a role who can't see the values of the 'category' and 'subcategory' fields. I've seen this solution:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0754926
but I don't see the 'available' in related link.
How can I solve this?
Thanks

[Maik Skoddow]

Hi @Dolev Peretz 

have you added the "public" user criteria to the catalog and its categories?

Maik

[Dolev Peretz]

Hi maik,

Added now suer criteria  still not seeing all the options of the categories.
my problem is that some users (whiteout role ) see two options, others one (not have to be the same options), and others see none at all.
i have more than two values of categories existing.

TNX