the user want to modify and resubmit the order on portal, after the it got rejected by the approver.

MiaoX
Tera Contributor

We have a requirement, when if someone order an item using service portal and it got rejected by the Approver,  then the requester can edit the same form from service portal to resubmit it for approval, instead of creating a new for the same.

However, as of now, when the requester has submitted the form and it got rejected by approver, it only show the request has been rejected.

I would like to develop a process like this using a catalog item as well as a flow designer, can anyone help me?

1 REPLY 1

Ryan S
Kilo Sage

I don't have a solution but am researching the same. This is the only relevant post I could find that offered a workable solution but they also described very well why it's a bad idea:

Is there any way to edit and re-submit the rejecte... - ServiceNow Community