"Approve" and "Reject" buttons are not appearing on the My Tasks in the ESC portal

rajendarrao143
Tera Contributor

‎10-23-2024 08:16 PM

My Tasks is displaying approvals for Knowledge articles, but the Approve and Reject buttons are not visible. However, users with the admin role can see the buttons. I tried assigning the Approver_user role, but it didn't resolve the issue. In the native UI under 'My Approvals,' users are able to see and approve the articles without any problems.

Any assistance would be appreciated. Thank you!

rajendarrao143_0-1729739563452.png

@Brad Bowman  @Dr Atul G- LNG @Sandeep Rajput @Runjay Patel @Community Alums @Ankur Bawiskar 

0 Helpfuls
  • 467 Views
2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

‎10-24-2024 01:51 PM

Better log a case to Now Support buddy. You already spend the day for this. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

RishabhS
Tera Contributor

‎07-18-2025 11:38 AM

@rajendarrao143 Did you got the solution?

 

0 Helpfuls