To link record producer variable with a knowledge article result

attanhes
Tera Guru

How add "knowledge result" to a record producer based on the text type in a variable as in below?

 

attanhes_1-1700624566115.png

I have seen this in another customer but could not work it out yet to do in my instance.

 

 

 

 

 

1 ACCEPTED SOLUTION
2 REPLIES 2

Shruti
Mega Sage
Mega Sage

Hi,

1. Create a variable "Details"

2. Create another variable

Type - Custom and select below  values for macro and widget

Shruti_0-1700628639741.png

3. Navigate to Contextual Search ->  Record Producer configuration

Create a new record producer configuration. Select "Details" under search variable