To make topics searchable in ESC portal search bar

[sachinmishr]

We have requirement where we need to make topics searchable in esc portal search bar. With few documents and community post . i have achieved and topics are opening but in backend record view . We need to open instead in esc portal itself.
If someone has done that please let me know.

[Tanushree Maiti]

Hi @sachinmishr 

Refer this KBs

https://noderegister.service-now.com/kb?id=kb_article_view&sysparm_article=KB1961118

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1304574

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2590862

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1590036

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2590862#:~:text=Usually%2C%20....

[sachinmishr]

Hi Tanushree,
Thank you for the response , i will go through these.