Hi All,
We have a requirement to include Topics in search result along with knowledge articles and catalog items in our EC pro portal. After creating Indexed source and including it in Search profile, we are able to see the topic in search result, but on clicking it is redirecting to back end topic page.I have gone through these two articles and created below configurations for redirection.
Reference community articles:
1. Created AI Search Results Action Configuration for Topics :
2. Created EVAM View Config :
3. Created new view template copying from default template and updated clickAction in the script :
4. Created new Action Assignment for topic navigation :
5. Created new Action Payload definition:
**As a result, the EVAM View Config record has two action assignment M2Ms as below :
ISSUE: When we click on the searched topic it is redirecting to backend topic page URL :
https://<instanceName>.service-now.com/topic.do?sys_id=<topicSysId>&sysparm_view=
However I need it to redirect to below URL :
https://<instanceName>.service-now.com/esc_old?id=emp_taxonomy_topic&table=topic&topic_id=<topicSysId>&recordUrl=%2Ftopic.do%3Ftopic_id%3D<topicSysId>&sysparm_view=
Let me know if I need to share more details. Has anybody had this issue and been able to solve it? Any help or guidance is really appreciated.
