Topic Page Display in Employee Center Taxonomy Menu

ErinF
Tera Expert

Background:

We launched the employee center in prod 6 months ago with an implementation partner. We have the following taxonomy topics configured in our production instance.

ErinF_0-1778693604143.png

In Prod, the menu does not display the three topics suffixed in “MTM Page”. This is desired behavior. These 3 pages are links within content widget on the home page; we do not want them to appear in the main mega menu.

ErinF_1-1778693604145.png

 

Problem:

We are adding a taxonomy topic for the first time – a subtopic under Career. I was mocking up in DEV. I have added the subtopic and associated content to the page, but the topic did not appear in the menu. I went to the Advanced Portal Navigation and used “Sync Hierarchy” button. Note: the sync status stated, “Never Synced”. After syncing, the new subtopic does appear under the Carrer topic, but now the 3 MTM Pages are showing in the menu on the home page, which is NOT desired.

ErinF_0-1778694052433.png

 

Questions for discussion:

  • Is it correct that we are planning to build this page/content directly in Prod instead of moving through the environments? At implementation, we had a lot of trouble getting all the content to display correctly when topic pages were moved through update sets. We were told that future updates to content/topic pages should be managed and maintained in the Prod content library, then cloned down.
  • Is there a way to designate topics/pages should NOT appear in the main menu, but still be categorized within the same taxonomy?
  • How were these 3 pages NOT displaying before? I cannot find any configuration or settings that are hiding them from the main menu. Is it just that other pages were built first and the hierarchy was never synced?
  • Could I move these 3 pages to a MTM taxonomy to remove them from the menu, or are there other considerations to keeping them in the same Employee taxonomy?

Any thoughts or discussion appreciated!

1 REPLY 1

Tanushree Maiti
Mega Patron

Hi @ErinF 

 

Refer links: 

Taxonomy not displaying in employee center 

Taxonomy Topics are not visible on Employee Center Portal 

KB2127984 Content publishing - Taxonomy and topic fields are hidden for a custom page 

KB2477649 Taxonomy created for ASC portal is not getting displayed 

 

 

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Regards
Tanushree Maiti
ServiceNow Technical Architect
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