Topic page requirements for display in the mega menu

Ashley Heath · ‎09-19-2023

Hello everyone, I'm starting to play with the Rich Content widget and editor and have a question about what are the minimum requirements to get a topic page to display in the mega menu. I have updated the taxonomy to include the topic page in question and have published a rich content item to the page, but it doesn't appear in the mega menu as an option.

I can manually navigate to the page if I copy the sys_id from the taxonomy setup and I can see the rich content displayed, but it doesn't appear in the mega menu. Is it possible to have a page with only rich content show in the mega menu, or if not, what item(s) need to be connected to the topic page for it to appear in the menu?

Thanks in advance,

Ash

Dan O Connor · ‎09-20-2023

Hi @Ashley Heath , for Topics to appear in the Mega Menu they must have connected content. So this means a Catalog Item or Knowledge Article connected to the topic.

When connected content is not present, the topic will not appear in the Mega Menu.

It is also worth noting that the Taxonomy utilises the existing User Criteria that is present on catalog items and KB articles. So if you have connected them and still see nothing, ensure there is not User Criteria doing this.

And finally, sometimes you need to log out and back in for changes to render due to caching. Another quick tip is to impersonate another user, as that immediately refreshes the assets.

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Dan O Connor · ‎12-20-2023

Yeah I always do an impersonation and then back to my own, find it quicker then logging back in 🙂

Cal Riley · ‎08-05-2024

Is that the recommended approach when trying to display taxonomy topic pages that have just rich content assigned to them is to just connect random knowledge article/catalog item so that they can appear? any other tricks to get just rich content populated taxonomy topics to show?