topics not showing in Employee center

[An Le]

Hi,

I have problem with topics, they are not showing up in Employee center menu.

Basic setting for ec

topics in Taxanomy

Child topics

Connected content for child topic 

I also read another problem and the solution is that impersonating another user but even when I do that, the employee center menu is still empty :

[Jesse_H]

Hmm usually opening in a private browser, clearing cache or impersonating will get it showing.

Maybe you need to run the fix script? 

https://docs.servicenow.com/en-US/bundle/sandiego-employee-service-management/page/product/employee-...

In your "Basic Setting for EC" screenshot there's a section for choosing a taxonomy further down on the page. Assuming you have employee taxonomy included there?

[An Le]

Hi Jesse,

Yes I had employee taxonomy there.

I tried running fix script but it still doesn't work

[Alexander17]

Do you have articles or services in the topics that is valid for the logged user? if conditions are not met.. or no items that is linked to the topic, the topic wont be show.. even it is active.

[Max Selwyn]

Type "portals" in the filter navigator, select your employee center portal. Scroll down to the related list and select the taxonomy tab. Ensure your taxonomy is linked to the portal record.