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tracking clicks on hyperlinks

MeganCox
Tera Contributor

an hour ago

On our news articles, we put some hyperlinks to external resources. Is it possible to track the clicks on these links in any way?

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Tanushree Maiti
Kilo Patron

29m ago

Hi @MeganCox 

 

Out of the box, there isn’t a ready-made feature that directly meets your requirement.

However, the User Experience Analytics for Service Portal extension can be customized—for example, by adding custom events(SNAnalytics - Client)  such as tracking clicks on external links.

TanushreeMaiti_0-1777571190842.png

 

 

 

Refer: https://www.servicenow.com/community/hrsd-forum/how-to-count-clicks-to-external-links/m-p/1288691

https://www.servicenow.com/community/platform-analytics-forum/analytics-tracking-clicks-for-external...

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:
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