Translation of Faceted Search Widget in Employee Center

Ingrid de Cerqu
Tera Contributor

I am trying to translate the texts in the Search Widget of Employee Center to Danish.

But I can't seem to find how to do it for the tabs (Catalog / Knowledge).

find_real_file.png

I also get this text, when the search has no results:

"")]

under the image. This text is also shown when I select English as the language.
What should it say, and how do I change it?

find_real_file.png

1 ACCEPTED SOLUTION

Musab Rasheed
Tera Sage
Tera Sage

Hello,

It must be sys_translated_text where you need to add entry but go through below article which will help you to find place exactly

https://community.servicenow.com/community?id=community_blog&sys_id=b7aa7844db94b4144819fb24399619fb

Please hit like and mark my response as correct if that helps

Regards

Please hit like and mark my response as correct if that helps
Regards,
Musab

View solution in original post

11 REPLIES 11

Thanks.

This helped a lot.
But I still cannot find out where the "")] comes from.
this widget is not custom. It is the Faceted Search widget that comes OOB.

Does anybody knows what this text should say in OOB?
My PDI does not have AISearch enabled, so I can't see how it looks in OOB.

find_real_file.png

@Ingrid de Cerqueira  - did you figure out by chance where the message about "try entering shorter phrases.." come from? I still can't seem to find it in the sys_ui_message table. 

I just added this text to the sys_ui_message table, translated to our language, and it shows correctly in the portal:

Try entering shorter phrases, or using different words in your query. For example, try "vacation days" instead of "how many days vacation".

Alex Coope - SN
ServiceNow Employee
ServiceNow Employee

@Ingrid de Cerqueira,

Ok so a couple of things to unpack, have you checked out my blog post on translating portals here? Secondly, the ""}] is almost certainly being presented due to unescaped characters / mixed quote use in a customised widget on that search page,

Many thanks,
Kind regards

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Director of Globalization Deployment, Internationalization

Hi Alex We did not customize any widgets. And I don't know what this text should be in OOB, so I can't search for translations with unescaped characters or mixed quote use. So I still don't know where the text "")] comes from. Regards Ingrid