Unable to See Catalog Item in ESS Portal After Enabling "Visible for ESS"

[Hari S1]

Hello All,

I have enabled the "Visible for ESS" option in the catalog item, but I'm unable to see One catalog item in the ESS portal. Despite ensuring the visibility setting is active, the item is not showing up for users "given required roles to users" in the ESS portal.

Has anyone encountered this issue before? Could it be related to user roles or permissions? Any suggestions or troubleshooting steps would be greatly appreciated!

Thank you!

[Rushi Savarkar]

Hello @Hari S1 

On catalog item form check the following

1. Catalogs field should not be empty

2. Catagory field should not be empty

3. Available For and Not Available For related lists

4. Hide On Service Portal checkbox should be set to False

5. Clear the browser's cache and log in again to your instance.

Links for reference: 

https://www.servicenow.com/community/developer-forum/how-to-make-a-catalog-item-visible-in-ess-porta....

If my response helped, please mark it as helpful

thanks! 

[Hari S1]

Hi @Rushi Savarkar ,

I've tried all the steps, but unfortunately, I haven't had any luck.

[Akansha Gupta]

@Hari S1 - in addition to above mentioned criteria, can you please also check 'Visible Everywhere' should be set as True  

Also, can you please share the screenshot of the Portal settings tab.   

[Ankur Bawiskar]

@Hari S1 

any user criteria is applied which is restricting?

Did you configure the correct catalog and category for your catalog item?

If my response helped please mark it correct and close the thread so that it benefits future readers.