Unable to see 'Click to view' on MRVS in ESC Portal

[Chanis F_]

I have some MRVS on catalog items. Some of which require approval. What we realized is that when the approver logs into ESC portal and accesses the record from the approval page they cant see the details that were entered in the MRVS (ref image below "no information displayed"). 

We can verify information was entered and we can also verify the correct behavior (reference images) 

We have attempted to modify the widget for 'Approval Record' -- a cloned version 

I haven't found anything yet to pin point the issue. Anyone familiar with this? 

[SANDEEP DUTTA]

Hi @Chanis F_ .

It could be an issue because of wither client scripts or ACLs.

Check if any of the UI Policies or Client Scripts controlling the visibility of your MRVS.

MRVS data is stored in the sc_multi_row_question_answer table, so check if the approver has access to this table.