Use of the image_admin role in Knowledge Management

[CedricThomas]

The image_admin role enables our team to upload images to the db_image table. However, organizational policies currently prevent Knowledge Managers and content creators from being granted this role. What would be the best approach to allow Knowledge Managers and content creators to add images to the db_image table, so they can include them in their articles?

[Bhimashankar H]

Hi @CedricThomas ,

You can develop a custom scoped role (e.g., x_ksm_image_uploader) that can be assigned to Knowledge Managers and content creators, which will have access to upload the image.

Or Grant upload access to Knowledge Managers and content creators through a custom Service Portal widget or UI Action. Also you can think of something like the request enters an approval workflow where someone with image_admin can review and approve the upload, after which the image is added to db_image

These are some possible options and to maintain auditability and security.

Thanks,
Bhimashankar H

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[CedricThomas]

Thank you @Bhimashankar H 

Will the custom scoped role restrict Knowledge Managers and content creators so they can only access and update the images they have uploaded themselves? We want to ensure that each group can only modify their own images, without having access to images uploaded by other groups.

[Bhimashankar H]

Hi @CedricThomas ,

Yes, your custom role will give access to images as discussed in previous post.

To restrict the edit to own images only, you will need to create a query BR on image table where it will show only those images which are created by them without having access to images uploaded by others. 

Query BR automatically restrict even to see the images uploaded by others, correct filter needs to apply in query BR

Thanks,
Bhimashankar H

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[CedricThomas]

Thank you @Bhimashankar H . I will pass this on to own Platform team to review.